Shipping & Returns
Our standard shipping method is Federal Express. Most sales orders are shipped out the same day the order is received, if the order is placed prior to 4PM central time. Rental orders are shipped via Fedex second day service two business days prior to the date that they are to arrive at the customer location.
Sales orders may be returned within 14 days. All returns must be in the original new condition, including all packaging and documentation. A 15% restocking fee applies. Shipping fees are not refundable. Customer is responsible for return shipping costs.
Prepaid Airtime is non-refundable. Postpaid airtime is non-refundable, and are subject to contract terms. Special order items are non-refundable.
Rental returns are not covered by this policy. See the rental terms for complete rental terms.
A Return Material Authorization (RMA) number is required prior to returning any equipment.